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Accept payments

Online Accept payments on your website, mobile app or via a secure link

In-person Take in-person payments inside, outside or on-the-go

Accept Payments One partner to accept payments anywhere, anytime

Software for Hospitality

Property Management Software Manage your day-to-day hotel operations easily and securely

Booking Engine Take direct bookings from your website

Software for Retail

Order Management Software Fulfil online orders from your store efficiently

Serve any customer

Dynamic Currency Conversion Localise the checkout experience for international customers

Tax Free for Merchants

Issuing Issue Tax Free forms – at scale

Tax Free for Shoppers Track my refund

Bring your payments, Tax Free, and OMS together on Planet

Payments and Software for hotels, bars, restaurants and quick service outlets

Create smoother payments journeys

Read about the latest insights, trends and topics from Planet

Discover why businesses around the world choose Planet

Customer resources

Committed to exceptional support and resources for a seamless experience

Meet the partners we work with to bring more to the end customer

E-books and documentation

Discover valuable industry insights in our latest guides and e-books

Browse our wide range of courses designed to enhance your knowledge of Planet’s products

Featured customer stories

How Planet’s integrated payments and software solution modernised the historic Radisson Collection Hotel, Santa Sofia Milan

How CABINN connected payments and technology to reduce queues with Planet and Oracle Opera Cloud

Mastering cross-channel guest journeys at scale with Planet and LS Retail

How La Samaritaine enhanced its luxury shopping experience with innovative Tax Free solutions

Find out more about Planet, our integrated solutions, and who we serve

Find resources and Planet contact details for press and media

Discover our latest opportunities and start your journey with Planet

Get in touch with us today for local support in your country

Protel login Contact us

Accept payments

Accept payments on your website, mobile app or via a secure link

Take in-person payments inside, outside or on-the-go

Accept Payments

One partner to accept payments anywhere, anytime

Software for Hospitality

Property Management Software

Manage your day-to-day hotel operations easily and securely

Take direct bookings from your website

Software for Retail

Order Management Software

Fulfil online orders from your store efficiently

Serve any customer

Dynamic Currency Conversion

Localise the checkout experience for international customers

Tax Free for Merchants

Issue Tax Free forms – at scale

Tax Free for Shoppers Track my refund

Bring your payments, Tax Free, and OMS together on Planet

Payments and Software for hotels, bars, restaurants and quick service outlets

Create smoother payments journeys

Read about the latest insights, trends and topics from Planet

Discover why businesses around the world choose Planet

Customer resources

Committed to exceptional support and resources for a seamless experience

Meet the partners we work with to bring more to the end customer

E-books and documentation

Discover valuable industry insights in our latest guides and e-books

Browse our wide range of courses designed to enhance your knowledge of Planet’s products

Featured customer stories

How Planet’s integrated payments and software solution modernised the historic Radisson Collection Hotel, Santa Sofia Milan

How CABINN connected payments and technology to reduce queues with Planet and Oracle Opera Cloud

Mastering cross-channel guest journeys at scale with Planet and LS Retail

How La Samaritaine enhanced its luxury shopping experience with innovative Tax Free solutions

Find out more about Planet, our integrated solutions, and who we serve

Find resources and Planet contact details for press and media

Discover our latest opportunities and start your journey with Planet

Get in touch with us today for local support in your country

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Global Support Center

Reach us from Anywhere in the World.

Phone numbers

All

Africa

Americas

Asia

Term

Austria

Bahrain

Bahrain (Tax free)

Belgium

Canada

China

+86 400 120 0018

Congo

+242 064 000031

Croatia

Cyprus

+357 220 099 92

Czech Republic

+420 800 701210

Denmark

Dominican Republic

Egypt

+208 000 009440

Finland

+358 800 917626

France

Georgia

+995 706 777566

Germany

+498 001 800894

Greece

+302 103 005618

Greece (Tax Free)

+30 210 674 9481

Hong Kong

Hungary

Iceland

Ireland

Israel

+972 722 459329

Italy

+390 240 708296

Jordan

Kenya

+254 207 640 786

Kuwait

Lithuania

Luxembourg

Malaysia

+60 3 2706 0187

Mali

Malta

+356 80 062 785

Mexico

+528 002 889989

Morocco

+212 530 144107

Netherlands

+310 800 0221356

Nigeria

+234 708 0601727

Norway

+47 21 99 54 60

Philippines

+63 2 8 540 2691

Poland

Portugal

+351 308 806455

Qatar

+974 008 00100243

Romania

Saudi Arabia

+966 800 8146808

Serbia

+381 080 0190168

Seychelles

Slovak Republic

+421 233 215391

Slovenia

South Africa

+270 800 981892

Spain

Sweden

Switzerland

Thailand

Tunisia

Turkey

+908 001 136724

UAE

+971 800 035 704437

UAE (Tax Free)

Ukraine

+380 893 240453

United Kingdom

+442 035 143808

USA

Uzbekistan

+998 008 001201258

Email contacts

All

Hoist PMS Products

Payments and Tax Free (Technical)

Planet Unified Commerce

Protel

Tax Free (General)

Term

Datatrans support

support@datatrans.ch

Gateway, and Tax Free Technical Merchant support

support.help@weareplanet.com

Hoist Networking

hospitality.hotelcare@hoistgroup.com

Hoist PMS - Denmark

Support.dk@hoistgroup.com

Hoist PMS - Finland

support.fi@hoistgroup.com

Hoist PMS - France, Sweden & Italy

hospitality.pms@hoistgroup.com

Hoist PMS - Ireland / UK

support.ie@hoistgroup.com

Hoist PMS - Norway

support.no@hoistgroup.com

Planet Acquiring

customersupport@planetpayment.com

Planet Unified Commerce

support@proximis.com

Protel Support

support@protel.net

Tax Free - Europe – Merchant Support

taxfreemerchant.support@weareplanet.com

Tax Free - Turkey - Merchant Support

TR.Merchant@planetpayment.com

Tax Free - UAE - Merchant Support

merchants@planetpayment.com

Hoist remote access UK and Ireland

Click here if a support agent requires remote access to your system.

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